wha7 Terms and Conditions

1. General Terms

These terms and conditions ("Terms") apply to the wha7 platform and all its services. By using the wha7 website or services, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please do not use our platform.

wha7 is an online gaming and betting platform that provides services for users in Bangladesh. The platform includes casino games, slots, cricket betting, and other gaming services.

These Terms may be read in both English and Bengali; however, in the event of any conflict, the Bengali version will take precedence.

2. Account Registration and Eligibility

The following eligibility requirements must be met to open an account with wha7:

• The registrant must be at least 21 years of age ("for those aged 21 and above only").
• Each individual may open only one account. Multiple accounts are prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• The account holder must manage their own account personally; managing an account through a third party is prohibited.
• You must accurately provide your name, address, date of birth, and contact details when opening an account.

Identity Verification (KYC)

wha7 reserves the right to verify the identity of an account holder at any time. A copy of a National Identity Card (NID), passport, or other government-issued identification may be requested if necessary. If identity verification fails, deposited funds, bonuses, or winnings may be held or withdrawn.

3. Account Security

It is your responsibility to keep your account password and login details completely confidential. Follow the steps below to ensure your account security:

• Use a strong and unique password that is not used on any other site.
• Never share your login details with anyone.
• Log out after each session, especially when using a public or shared device.
• If you notice any unusual activity on your account, notify our support team immediately.

wha7 will not be responsible for unauthorized access to your account unless it is proven to have occurred due to a fault in our platform. You are responsible for all activity on your account.

4. Deposit and Withdrawal Rules

Deposits

To deposit funds at wha7, we currently support bKash, Nagad, and Rocket payment methods. The minimum deposit amount for all methods is ৳200 (two hundred taka).

• Deposits may only be made from a payment account registered in your own name.
• Depositing using another person's account is strictly prohibited.
• Deposited funds are generally added to the account instantly. If there is any delay, please contact support.

Withdrawals

The minimum amount for withdrawing winnings is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours.

• The same payment method used for the deposit must be used for the withdrawal.
• Withdrawals may be held if identity verification has not been completed.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• wha7 reserves the right to suspend or cancel a withdrawal in the event of any suspicious activity.

5. Bonuses and Promotions

wha7 offers various bonuses and promotions for its users. All bonuses have their own terms, which are clearly stated in the bonus offer.

Welcome Bonus

New users can receive a 200% bonus on their first deposit up to a maximum of ৳10,000. After accepting this bonus, a wagering requirement of 25 times the total bonus and deposit amount must be met before withdrawal (wagering requirement: 25x).

General Bonus Terms

• A user may claim the welcome bonus only once.
• Eligibility requirements for receiving a bonus may vary with each promotion.
• Bonus funds cannot be withdrawn directly — the required wagering must be completed.
• wha7 reserves the right to change or cancel any bonus offer without prior notice.
• Using multiple accounts or employing any strategy to exploit bonuses will result in account closure.
• The games on which bonus wagering applies will be specified in the bonus terms.

6. Gaming Rules

All games available on wha7 are operated by third-party game providers. Each game has its own rules and terms, which can be found within the game itself.

• Please read the rules carefully before placing a bet on any game.
• If a game result is affected by a technical error, wha7 will make a decision after investigation.
• Game results are determined by a Random Number Generator (RNG) and fair play is ensured.
• In the event of a disconnection during a game, a decision regarding the refund of the user's bet or the resumption of the game will be made in accordance with the company's policy.
• In live casino games, the dealer's decision will be considered final.

Sports Betting

The following applies to cricket betting and other sports betting:

• The policy on refunding bets if a match is cancelled or postponed will apply separately.
• Any bet linked to deliberately influencing the outcome of a match will be voided.
• Separate betting rules apply for BPL, IPL, T20, ICC, and FIFA.

7. Prohibited Activities

The following activities are strictly prohibited on the wha7 platform:

• Opening or operating multiple accounts.
• Abuse of bonuses and promotions or strategic activity to exploit them.
• Money laundering or any illegal financial activity.
• Using hacking, viruses, or harmful software on the platform.
• Harassing other users or behaving in an inappropriate manner.
• Attempting to artificially influence game results.
• Playing games using third-party software or bots.
• Creating accounts for minors or helping them play.

8. Responsible Gaming

wha7 gives the highest importance to responsible gaming. We believe that gambling is a form of entertainment — it should not be a source of income.

• Do not bet beyond your means.
• If you have a gambling problem, get help on the Responsible Gaming page.
• Users may set their own deposit limits, bet limits, or self-exclusion.
• Contact support to temporarily or permanently close your account.

Only those aged 21 and above may play on wha7. Any account found to belong to a minor will be closed immediately.

9. Privacy and Data Protection

wha7 gives the highest priority to protecting your personal information. Our full privacy policy can be found on the Privacy Policy page.

• Your personal information is protected by SSL encryption.
• Your information is not shared with third parties, except for identity verification and legal obligations.
• Your data is used only to provide and improve services.
• Even after your account is closed, information may be retained for a specified period for legal reasons.

10. Account Suspension and Closure

wha7 reserves the right to suspend or permanently close an account in the following circumstances:

• Any violation of these Terms.
• Failure to complete identity verification or providing false information.
• Suspicious or fraudulent activity.
• An order from a court or directive from a regulatory authority.
• The account remaining inactive for a long period (at least 12 months).

Users may also request account closure at any time through support. An opportunity to withdraw the available balance will be given before the account is closed, though this may not apply in cases involving prohibited activities.

11. Limitation of Liability

The wha7 platform is provided on an "as is" basis. wha7 will not be liable in the following cases:

• Loss caused by internet connection issues or failure of third-party services.
• Loss caused by the user's own negligence or mistake.
• If a game result is affected by a technical error — a decision will be made after investigation.
• If service is disrupted due to unexpected or uncontrollable circumstances (force majeure).

wha7's total liability in any single incident will be equal to or less than the amount involved in that incident.

12. Changes and Amendments

wha7 reserves the right to change, amend, or update these terms and conditions at any time. Changes will be published on this page and will take effect from the date of publication.

Users may be notified by email in the case of significant changes. Continued use of the platform after a change will be considered acceptance of the new Terms. If you do not agree with the changed Terms, stop using the platform and request closure of your account.

13. Contact & Complaints

Contact us for any questions or complaints regarding these terms or our services. Our team provides support 24/7 via live chat in Bengali.

• Live Chat: Available 24/7 (in Bengali)
• Email: [email protected]

After a complaint is submitted, our team will investigate the matter and provide a resolution as quickly as possible. All complaints are handled with confidentiality.